Acceptable Use Policy

Last updated: 29 October 2026

1. About This Policy

1.1

This Acceptable Use Policy ("Policy") sets out the rules that apply when you access or use keyofburdens.com and the customer dashboard (together, the "Website"), your Account and any Products purchased through the Website.

The Website is operated by:

MAELYTH ENTERTAINMENT LTD, Company Number: 17417195, 50 Princes Street, Ipswich, IP1 1RJ, United Kingdom.

Email: info@keyofburdens.com

1.2

This Policy forms part of our Terms & Conditions. Capitalised terms used here have the meaning given to them in the Terms & Conditions. If there is a conflict between this Policy and the Terms & Conditions, the Terms & Conditions prevail.

1.3

By using the Website, creating an Account or placing an Order, you agree to comply with this Policy.

2. Who May Use the Website

2.1

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to create an Account, place an Order or purchase Products.

2.2

You are responsible for making sure that your use of the Website and of any Product complies with the laws of the country or region where you are located.

3. Your Account

3.1

Each Account is personal. You must not:

a) create more than one Account for yourself in order to avoid restrictions, limits or suspensions;

b) share, sell, transfer or rent your Account to anyone else;

c) create an Account using false, misleading or another person's details;

d) use automated means to create Accounts.

3.2

You are responsible for keeping your login details confidential and for all activity carried out through your Account. If you believe your Account has been accessed without your permission, contact us immediately at info@keyofburdens.com.

4. Payments and Orders

4.1

You must only use payment methods that you are legally entitled to use. You must not use stolen, fraudulent or unauthorised cards or accounts, or attempt to pay on behalf of someone who has not authorised it.

4.2

You must not abuse refunds, payment disputes or chargebacks. This includes:

a) requesting a refund for a Digital Key that you have revealed or activated, other than where the key is invalid or defective;

b) opening a chargeback for an Order that was delivered as described, instead of contacting us first;

c) placing Orders with the intention of disputing them after delivery.

4.3

You must not use promotional codes, offers or store credit in a way that is fraudulent, automated, or intended to bypass the limits stated for them.

5. Use of Digital Keys

5.1

Digital Keys are sold for personal, non-commercial use, unless we have agreed otherwise with you in writing. You must not resell, trade or commercially distribute Digital Keys purchased through the Website where resale is prohibited by us, the publisher, the supplier or the relevant platform.

5.2

You must activate Digital Keys only on the platform and in the region stated on the Product page. You must not use VPNs, proxies or other means to circumvent regional restrictions where this breaches the rules of the publisher or platform.

5.3

Your use of each Product is also governed by the terms of the relevant third-party platform (such as Steam, PlayStation, Xbox, Nintendo, Epic Games, EA app, Ubisoft Connect or Battle.net). You must comply with those terms.

5.4

You must not publish, share or post revealed Digital Keys in public places or attempt to obtain keys belonging to other Users.

6. Use of the Website

6.1

You must not:

a) use the Website for any unlawful, fraudulent, deceptive or abusive purpose;

b) upload or distribute malware, viruses, malicious scripts or harmful code;

c) interfere with the operation, security or availability of the Website, including by overloading it with requests;

d) attempt to gain unauthorised access to Accounts, databases, servers or systems;

e) scrape, harvest, extract or systematically collect Website data, prices or product information without our written permission;

f) use bots, scripts or other automated tools to place Orders, reserve stock or monitor prices;

g) probe, scan or test the vulnerability of the Website without our written permission;

h) impersonate another individual, company, our staff or a platform holder;

i) infringe our intellectual property rights or those of any third party.

6.2

If you believe you have found a security vulnerability, please report it to info@keyofburdens.com and do not exploit or disclose it publicly.

7. Communications with Support

7.1

When you contact us through the contact form, email or any other channel, you must provide accurate information and must not send abusive, threatening, harassing or discriminatory messages to our staff.

7.2

You must not submit false complaints or claims, or misrepresent the status of an Order or Digital Key.

8. Breaches of This Policy

8.1

If we reasonably believe that you have breached this Policy, we may, depending on the seriousness of the breach and as permitted by law:

a) issue a warning;

b) cancel or refuse an Order that has not yet been delivered;

c) restrict, suspend or terminate your Account;

d) refuse future Orders;

e) report the matter to payment providers, platform holders or law enforcement authorities where appropriate.

8.2

Where appropriate and legally permissible, we will tell you the reason for the action we take. You may contact us if you believe a decision was made in error.

8.3

Actions under this Policy do not affect any rights or remedies that we or you have under the Terms & Conditions or applicable law.

9. Changes to This Policy

We may update this Policy from time to time for legal, regulatory, security or operational reasons. The updated version will be published on this page with a new "Last updated" date. Where a change materially affects you, we will give reasonable notice through the Website and/or by email.

10. Contact Details

If you have questions about this Policy or want to report a breach, contact us:

MAELYTH ENTERTAINMENT LTD Company Number: 17417195 50 Princes Street, Ipswich, IP1 1RJ, United Kingdom Email: info@keyofburdens.com Phone: +447393902240

You can also write to us through our contact page.